Customer Surveys
Create your own customer survey, send it to your customers and review their responses in Panel Quote. Understand the repair experience and use the feedback to improve your workshop’s service.
Create a survey that asks what matters to your workshop
Customer Surveys help your workshop hear directly from customers after a vehicle repair. Create your own survey, choose the questions you want to ask and customise the introduction and message customers receive.
Ask about the repair, customer service or the overall experience. Your survey can reflect the areas your panel and paint business wants to understand, rather than relying on a single general question.
Send your survey and see the feedback come back
Send a survey invitation to your customers by email or text, with a message asking them to share their experience. When they respond, review the results in Panel Quote to see how they rated each question.
The results show the response counts and ratings for each question, helping you recognise what customers value and identify areas worth improving. Use that feedback to guide conversations with your team and improve the customer experience over time.
Your questions
Customise the survey to suit your workshop and the customer experience you want to understand.
A clear invitation
Set the customer-facing heading, introduction and email or text message.
Feedback you can use
Review the responses for each question and use the results to support practical improvements.
Customer feedback complements the repair information already held in your New Zealand-made workshop system, from job sheets to repair summary sheets.